Shipping Policy
How long will it take for me to receive my order?
Dispatch
- We use Australia Post.
- Orders are shipped the same day if confirmed before 12pm and the day after if your order is confirmed after 12pm.
- Please note that there are some rural areas of Australia where we're unable to offer delivery. If we're not able to send your package, we'll contact you after you've placed your order to let you know, so you can make alternate arrangements.
- Naturally, we’ll endeavour to get your order to you as soon as we possibly can, however, please keep in mind that during busy periods, like Christmas and New Years, as well as during promotions, your order might take longer than usual to be dispatched.
Delivery
- We ship our orders from Melbourne Monday - Saturday.
- Once your order’s been dispatched, you’ll receive an email to let you know your parcel’s on the way.
- For delivery to metropolitan Melbourne, Sydney, Canberra, Brisbane and Adelaide, please allow between 2 to 5 working days
- For other capital cities and regional New South Wales, Queensland and Victoria, expect your order within 2 to 7 working days
- For delivery to regional Western Australia, Tasmania, the Northern Territory and remote Queensland, please allow 5 to 10 working days
Can your couriers deliver my order when I’m not at home?
Certainly. During the checkout process, just leave a short request for your delivery driver – like “Please leave my order unattended if I’m not home” - in the order comments section. Your order will be waiting for you and your pet when you get home.
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- Please note that there are some rural areas of Australia where we're unable to offer delivery. If we're not able to send your package, we'll contact you after you've placed your order to let you know, so you can make alternate arrangements.
- Naturally, we’ll endeavour to get your order to you as soon as we possibly can, however, please keep in mind that during busy periods, like Christmas and New Years, as well as during promotions, your order might take longer than usual to be dispatched.
Delivery
- We ship our orders from Melbourne Monday - Saturday.
- Once your order’s been dispatched, you’ll receive an email to let you know your parcel’s on the way.
- For delivery to metropolitan Melbourne, Sydney, Canberra, Brisbane and Adelaide, please allow between 2 to 5 working days
- For other capital cities and regional New South Wales, Queensland and Victoria, expect your order within 2 to 7 working days
- For delivery to regional Western Australia, Tasmania, the Northern Territory and remote Queensland, please allow 5 to 10 working days